Retail Customer Service Training
Your Customers Are Your Most Important Asset and everything you do is about attracting them, acquiring them, getting them to return to buy again, and to get them to refer their friends. For many retailers, a single customer can be worth thousands of dollars over the course of their lifetime.
That is why creating a great customer experience is critical to your success and RTS can help you and your team members deliver on your commitments with high quality and engaging retail training courses.
Improve Retail Customer Service and Customer Retention
The RTS team has delivered thousands of hours of customer service training on the fundamentals of customer care, how to handle difficult customers, and how to create repeat customers by improving the retail customer experience. Clients can choose from retail eLearning courses and retail training seminars in areas such as:
- Understanding the Value of a Customer
- Building a Complete Customer Experience
- The G.R.E.A.T. Process of Retail Customer Service and Selling
- Handing Difficult Customers
- Creating Customer Referrals Through Loyalty Programs
- Register For An Online Retail Course Today!
Focus on Retail Customer Experience
Either you serve customers directly or you serve someone who does. Your home office personnel have customers too…The stores and store personnel.
That is why RTS also provides customer service training for internal departments as well. Our customer service eLearning and retail seminars include topics such as: Call Center Training Programs, Building A Unified Customer Experience and Serving to Sell.
Whether it’s an instructor-led retail customer experience training seminar, a computer-based retail customer service training program, or a train-the-trainer program for your retail team, Retail Training Services can provide the solutions that fit your needs.
Contact us today to learn more about our standard training courses or our custom content development programs!