Multi-unit retailers face a special set of challenges. Unlike small independent retailers, the leaders of these organizations can no longer keep their finger on every customer transaction or interaction. The challenges lie in attracting great retail associates, hiring the best candidates, efficiently training them and then implementing proper retail practices throughout the chain. In many cases the leaders of small or regional retail chains of know that they need more resources, but it simply is not in the budget.
That is where RTS can help. Our specialty is helping retailers with five to one-hundred locations succeed like the big national chains. Let us augment – or even become – your training department through the delivery of our highly regarded retail training videos and seminars. Available in generic or customized versions, our retail training programs have helped dozens of multi-unit retailers improve their sales, customer experience and operational practices. Our solutions include:
Retail Training Materials and Programs for Multi-Unit Retailers
Let RTS work with your team to design and implement a retail training program to help your business compete at the next level. While many retailers rely on RTS to implement our training solutions straight out of the box, our best programs start with an in depth discussion and needs analysis. We will spend time with your leaders, your team members and your customers so we can learn about the particulars of your business. Then we will devise and deliver a solution that is customized for your business. Of course if you would rather have your team do the delivery, RTS’ retail training materials(link) may be a perfect solution for you as well.
Retail Training Videos and Online Courses
Many of our solutions include our existing library of retail sales training, management training and other retail courses (link), but more times than not we will work with you to create a semi-custom or full-custom implementation that includes your company’s branding, products, stores, policies and practice scenarios. The result is retail training that has a deeper and more lasting impact on your team’s results. Delivered in short 15-30 minute increments, these courses can be viewed anywhere there is an Internet connection. To see an example of what an online looks like try ouy our free sample course!(Link)
Fully Branded Retail University
Many RTS clients utilize our capabilities to build and administer their own fully branded retail university(link). These training portals can be used to serve and track virtually any retail training course. This includes RTS own retail training videos as well as virtually any content the retailer desires. This includes product training, new policies and procedures, training documents, and much more. You can even use the portal for tracking vendor training and local meetings. We can also integrate with your HR systems to make employee on-boarding seamless.
District Manager Training and Seminars
Of course, one of the biggest challenges for a multi-unit retailer is ensuring proper standards and motivation of their team via remote control. The district and area manager is the critical link in this chain. They are responsible for driving results, communicating standards, hiring and training front-line team members, analyzing KPIs, and executing business plans within the local market. Often, field leaders are promoted from store management positions without fully understanding the roles and activities that will ensure their success.
Every RTS trainer has successfully managed multi-unit operations and we know what it will take for your filed leaders to succeed. Many clients have engaged our team to improve their results through our District Management Training Programs. Available as a custom or semi-custom program we will work one-on-one and in seminar-style programs to help you to build a winning team.