When you read the paper or retail industry magazines, you often see the words “small retailer.” At RTS we understand that while your sales volume may be small in comparison to the large chains, there is nothing “small” about what you do. In fact, depending on the channel, independent retailers still account for 30% or more of all retail volume. Independent retailers face the same challenges as the national chains including:
- Visual Merchandising
- Inventory Control
- Recruiting, Hiring and On-boarding
- Selling and Customer Service
- Advertising and Marketing
- Maintaining Cash Flow
- Time and Task Management
- Business Planning
Resources for Training Retail Staff
Big retailers typically have teams and departments that are dedicated to all of these functions. But the challenge for local and independent retailers is that Owners and Managers have to do all of these things themselves.
That is where RTS can help. Our simple and easy retail training programs allow retail Owners and Managers to stay focused on the details of operating their business while their employees take advantage of our decades of knowledge and success. Our independent retailer training solutions include:
On-line Retail Courses
RTS’ retail e-learning courses are short and to-the-point so that your team members can learn quickly and then get out on the floor to practice new sales and customer service techniques immediately. And with a cost of training your team members at under $70 or less per learner you will be sure to recoup your investment quickly. Discounts for five or more users are also available.
Our Retail Course Catalog(Link) is robust and training topics are not limited to your sales associates. We also offer independent retailer training courses that will improve your management and leadership skills. With more courses being offered all the time including key topics such as loss prevention, marketing and performance management, retail Owners and managers can always stay on top of their game.
Independent Retailer Training Seminars and On-Site Programs
Many retailers like the impact that in-person training can provide and RTS has the programs that you need to win. Our interactive retail seminars(Link) can be delivered to groups of five to fifty. Every seminar program includes a professional instructor, group activities, practice and problem solving exercises.
In some cases a retailer would prefer that RTS train in real time on the floor. In these cases, we come to your retail shop and work one-on-one with you and your team members to identify gaps and business opportunities. Our site visits include a follow-up report on our findings and recommendations for your business.
Easy Retail Training Guides and Manuals
Another RTS solution that works for many independent retailers are our downloadable retail training guides (Link). Effectively a “training seminar in a box,” these retail training manuals allow you to download everything you need to present and facilitate your own program for training retail staff. Based on our highly regarded seminar programs, RTS will provide you with a presentation deck, leader’s guide, learner workbook, group activities and more. Retail manual training topics include retail selling skills, customer service, performance management, and time management.