Competing in the On-line World: Is Retail Showrooming Overblown?

You read it in the headlines, see it on TV, and hear about it from the pundits…”Showrooming” and competition from on-line retailers like Amazon is killing traditional retail.  But is this really the case or is it an excuse for poor results, bad decision making, and an inadequate customer experience?  Let’s take a closer look. […]

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Using Education as a Qualification for Retail Hiring

Often, as part of our retail consulting practice, we are asked to assist retailers with improving their recruiting and hiring processes.  In some cases this amounts to training their store managers and field leaders on how to effectively interview and select candidates while in others we also take a deeper dive by assisting them with […]

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Quick Facts About The Impact of Retail Training Programs

It seems that the retail environment is increasingly challenging every day.  With retailers being squeezed by competition from the Internet, being challenged to defend their base of established customers and facing difficulties navigating new marketing programs it is becoming clear that the best way to differentiate their businesses is by providing a top quality customer […]

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Is Your Retail Employee Handbook Up-to-Date?

“Pot Smoking Employee Gets Unemployment Benefits”   That was the headline we saw in a recent discussion forum where a business owner had terminated an employee for smoking marijuana while on the job.   No fewer than three people witnessed the employees stepping out of the back door of the business and lighting up a pipe […]

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Is Employee Training Part of Your Benefit Package?

Here is a scenario:  You are interviewing a potential employee and you want him/her to join your team.  On top of the base salary, you may also try to get the potential new hire to say “yes” by offering them a commission on sales, an employee discount program, flexible hours, health insurance, 401k, recognition, contests […]

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