As a leader you do everything you can to ensure that you are hiring great team members. This includes following great retail hiring practices, utilizing proven interviewing techniques and following up on reference checks. Now that you have hired that great team member, how do you make sure that your time and effort have paid […]
JC Penney just announced that its Q4 sales were down 32 percent – a number that is staggering in its scope. The result is that the Company has been burning through cash and has had to refinance its credit terms. These are often the signs of a downward spiral for any retailer, but when you […]
“>Survey after survey shows that retail sales representatives are notorious for being poorly trained and unable to handle customers’ needs. After all, who hasn’t encountered a retail employee who did not understand the basics of customer service, failed to ask questions to understand the customers’ needs, did not know about his products or simply did […]
Often our retail training team is approached by franchise companies seeking advice on how to improve compliance around customer experience and merchandising. Many times these questions are phrased in terms of how to get their franchisees to use all of the tools that the franchisor provides – often free of charge. These may include free […]
Through our retail sales training programs and consulting practice our firm helps dozens of retailers improve their results every year. Many times they contact us about presenting to a group of their leaders about how they can improve the sales management practices in their retail stores. As part of our preparation for these events we […]