Here is a scenario: You are interviewing a potential employee and you want him/her to join your team. On top of the base salary, you may also try to get the potential new hire to say “yes” by offering them a commission on sales, an employee discount program, flexible hours, health insurance, 401k, recognition, contests […]
Have you ever noticed how the busiest, most successful retailers almost always seem to have a great staff? In these shops, everything seems to run smoothly, the service is consistent and the customers are happy. It is no wonder that these retailers are thriving On the other hand, you have undoubtedly encountered a retailer that […]
Employee turnover is one of the true Achilles heels of the retail industry. According to the US Bureau of Labor Standards, the seasonally adjusted turnover rate for retail is in excess of 70% per year – and if you include seasonal employees, that number can exceed 100%! In retail – as in any other business […]
As retail training consultants we are often asked by our clients and others about how to improve their customer’s experience and loyalty. Often, the key lies in how you build relationships with your team members – after all, your employees are your customers! Here are five tips for building a culture that focuses on customers. […]
There are few business that are as “people intensive” as the retail industry. There is constant interaction between the store manager, store employees and the customers. As retail consultants one of the things that we often advocate is the importance of field leaders and store managers setting a great pace and an even better example. […]