Many highly successful independent and chain retailers attribute much of their success to management incentive programs that produce higher compensation potential, stronger company loyalty and better financial results that benefit both the company and the employees. There is no magic formula for creating an incentive program to fit every situation, but most operators agree […]
As a retail leader you oversee the activities of any number of sales or customer service associates. And of course you know that having properly trained and motivated retail team members will ensure your customers are receiving the best service possible. Of course that drives sales and profits, but it also has side benefits. […]
As retail training consultants we are often asked to give advice on how retail owners and managers can become more effective. Many of our clients are looking for “that one thing” that will fix their business, but in many cases there is no need for a “Big Fix”. Instead, the top performing retailers often rely […]
“Would you like to supersize that?” Anyone who has been through a fast-food drive through has been asked a question like this. This is a perfect example of an upselling question that can be used to increase a store’s average dollar per sale and total revenue. Selling Complete Solutions is Good for You and Your […]