Our retail consultants frequently conduct training workshops designed to help retailers improve the quality of their employees. Retail store owners, store managers, and field managers spend a lot of time and money recruiting new retail employees to staff their locations, so when they find the right sales associate or customer service representative they want to […]
A recent article by CNN Money profiled a business owner who has made a commitment to give any employee who stays with his business for five years a retention bonus of $50,000. While he is not a retailer, obviously, this is a business owner who has recognized the importance of retaining qualified talent and the […]
The retail industry has experienced with high employee turnover rates of 80%, 100%, or even 150% for decades and many retail managers have come to expect that they will be spending an inordinate amount of their time recruiting, selecting, and hiring talent. Without a doubt this is a frustrating course of events, but it does […]
Managing retail stores is a challenging job and the number one issue that most retail field managers and store managers have is keeping up with employee turnover. In 2010, the National Retail Federation calculated that the average retail employee turnover rate at over 110% per annum! Reducing this number can save your business thousands of […]
Did you know that up to 40% of all new retail team members fail within the first 18 months of employment? There are HUGE costs associated with employee turnover. Between lost sales, overtime, recruiting costs, lost productivity, distraction, and training costs, many experts estimate that each time a retailer loses a front line team member […]