As retail training consultants we are often asked to give advice on how retail owners and managers can become more effective. Many of our clients are looking for “that one thing” that will fix their business, but in many cases there is no need for a “Big Fix”. Instead, the top performing retailers often rely […]
Stan the Superman – Stan started his career as a salesperson and he was awesome! It was no wonder that he was quickly promoted to become a store manager. After a short struggle as a manager, Stan quickly found out that the best way to ensure his store got great results was […]
Retailers invest time and treasure in recruiting and hiring new employees. But with a national average turnover rate of 70% or more many of these retail team members leave or fail within the first year. Studies have shown that when retail employees take part in an on-going retail training program they are up to 4 […]
As retail training consultants we are often asked by our clients and others about how to improve their customer’s experience and loyalty. Often, the key lies in how you build relationships with your team members – after all, your employees are your customers! Here are five tips for building a culture that focuses on customers. […]
We have all sat through a training meeting with a talking head and a PowerPoint deck. No one wants to take part in a long-winded and boring training meeting and traditional role playing while effective can get old. So, spice up your retail sales training and product training classes with these fun activities Game Show […]